At cg33, your personal information is our most valued asset. On this page, we explain how your data is collected, how it is used, and how it is kept secure.
Our Commitment
We believe transparency is the strongest form of security. That's why we've laid out the key points of our Privacy Policy in plain, straightforward language.
All your personal information and payment data are stored on secured servers using AES-256 encryption. No third party can access this data.
Cg33 never sells your personal information to advertisers or third parties. Your data is used solely to provide our services and maintain security.
You can view, update, or request deletion of your information at any time. We fully respect your rights.
We only use essential cookies. Your consent is obtained for any analytical or marketing cookies, and you can update your cookie settings at any time.
Our security team conducts regular system audits and promptly addresses any vulnerabilities. Your data is always protected by up-to-date security measures.
Opting out of our marketing emails or notifications takes just one click. We don't believe in unwanted communications.
Cg33 (cg33.bet) is a trusted online betting and gaming platform serving users in Bangladesh and beyond. We understand that when you play with us, you're entrusting us with your personal information — and we take that responsibility seriously.
This Privacy Policy clearly sets out what data cg33 collects, why it's collected, how it's used, and the steps we take to keep your information safe. This policy applies to both the cg33.bet website and mobile application.
By using cg33's services, you agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services and notify us at support@cg33.bet.
In plain terms: Your privacy is your right. cg33 is committed to protecting it.
During registration and account management, cg33 collects the following information:
When you use cg33, certain information is collected automatically:
Important: cg33 never stores your full payment card number or CVV. Payments are processed directly through secure channels via our payment gateway.
In some cases, we may receive information from third parties such as identity verification agencies, payment processors, or affiliate partners. This information is used solely to verify the accuracy of your account.
The information collected is used for the following purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login, and profile management | Contractual Requirement |
| Identity Verification | KYC Process & Age Verification | Legal Obligations |
| Payment Processing | Deposit & Withdrawal Processing | Contractual Requirement |
| Fraud Prevention | Suspicious activity detection | Legitimate Interest |
| Customer Support | Troubleshooting & Contact | Contractual Requirement |
| Marketing | Updates on promotions and offers | Your Consent |
| Service Improvement | Improving Platform Experience | Legitimate Interest |
Cg33 never uses your personal information for any unauthorized purpose. If your data ever needs to be used for a new purpose, you will be notified in advance.
Cookies are small text files stored in your browser. cg33 uses cookies to improve your experience and ensure the platform functions properly.
You can delete or disable cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect certain platform features.
Cg33 uses industry-standard security technologies to protect your data. Our security framework is outlined below:
Suspicious Activity: If you suspect any unauthorized access to your account, immediately support@cg33.betand change your password.
As a cg33 user, you have the following rights over your data:
To find out what information we hold about you, send a request to support@cg33.bet. We will provide you with a full list within 30 days.
If any of your information is incorrect, you can update it yourself through Account Settings or by contacting our support team.
You may request the deletion of your account and personal data at any time. However, certain information may need to be retained for a specified period due to legal obligations.
In certain circumstances, you may request that we restrict the processing of your data. While your request is under review, we will pause all use of the relevant information.
You may withdraw your consent to marketing communications at any time — simply use the "Unsubscribe" link at the bottom of any email or contact our support team.
Cg33 retains your data only for as long as necessary. The retention period for each type of data is outlined below:
| Data Type | Retention Period |
|---|---|
| Account Information (active) | For as long as the account remains active |
| Account Information (after closure) | 5 years (legal requirement) |
| Transaction Records | 7 years (as required by financial regulations) |
| KYC Documents | 5 years |
| Support Conversations | 3 years |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Log files and session data | 90 days |
Once the retention period expires, data is securely deleted or anonymized.
Cg33 may update this Privacy Policy from time to time. For any significant changes, we will notify you via email or a platform notification.
Continued use of cg33 after any changes takes effect will be considered your acceptance of the updated policy. Always check the "Last Updated" date at the top of this page.
Tip: Review this page regularly to stay informed about our latest Privacy Policy.
For any questions, requests, or complaints regarding our privacy policy, please contact us:
For formal data protection requests, please write "Data Privacy Request" in the email subject line. Our data protection team will process your request promptly.